02 AFTERNOONS WORKSHOP
CCXP GET READY 01
Customer Experience brings opportunitis for leaders and bussinesses to make an superior competitive advantage in digital age – the age of the customers. The purpose of Customer Experience Management is to help bussinesses operate and create based on customers, thereby creating loyal customers and referrals, achieve high and subtainable growth.
2022, after years of training and transferring Customer Experience Management knowledge in Vietnam, the 02-Session Workshop: CCXP Get Ready under the guidance of one of the top customer experience experts in England – Ian Golding, will be the next step that supports CEM Partner in actualizing our mission which is to create customer-centric leaders to help Vietnamese businesses succeed.
Mr. Nguyen Duong is the first person in Vietnam and the 6th in ASEAN region achieved CCXP and recognized as global Customer Experience Expert of CXPA. We believe that by this workshop, Vietnam will have more and more true leaders in Customer Experience.
Duration: 02 sessions (03 hours per session)
Time: 13:30 - 16:30 | March 14th and 15th 2022 (on Monday and Thursday)
Language: English
Participation fee: 8.700.000 VNĐ/person
Early bird fee (before March 5th): 7.700.000 VNĐ/người
This Workshop will help you:
- Clearly grasping the instructions and contents that need to be prepared for the CCXP exam.
- Determining whether you are eligible for the exam. What practical experience needed to be come a customer experience expert.
- How to prepare the application form to increase to be approved by CXPA.
Important: The workshop is not for exam practice. It is a guide to provide you the best preparation for the exam to achieve certificate.
Who should attend this Workshop?
- Ones are working in the field of Customer Service, Customer Experience, Quality Management,..and aim to become a CCXP – a Customer Experience Expert , but quite not clear where and how to start.
- Ones have been applying customer experience in your daily work, and want to achieve CCXP certificate in order to certify your expertise and be recognized as an international customer experience management expert.
And you will still receive our additional dedicated support even after the Workshop:
- Be reviewed (free) the CCXP application by Mr. Nguyen Duong and/or Mr. Ian Golding (after the Workshop)
- Be able to attend the Workshop again (no fee) in the following times (with early registration to secure your spot)
- Get a 50% discount voucher (worth $50) when you buy access to 2 sets of sample practice exam (including detail answers and explanations) within 1 year.